Grievance Procedure
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination based on disability in the provision of services, activities, programs, or benefits by the City of Urbana, Illinois. The City of Urbana's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination, such as the name, address, phone number of the complainant, and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation, using this electronic form. Alternatively, this form can be printed, completed manually, and returned to:
ADA Coordinator
Carla Boyd, Human Rights and Equity Officer
Executive Department
400 South Vine Street
Urbana, IL 61801
217-384-2455 (Office)
ADA [at] UrbanaIL.gov (ADA[at]UrbanaIL[dot]gov)
Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator or their designee will meet with the complainant to discuss the complaint and the possible resolutions. The ADA Coordinator or their designee will respond in writing within fifteen (15) calendar days of the meeting with a written response or in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within fifteen (15) calendar days after receipt of the response to the Mayor or their designee.
Within fifteen (15) calendar days after receipt of the appeal, the Mayor or their designee will meet with the complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting, the Mayor or their designee will respond in writing, or in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the City regarding ADA violations and the City’s responses will be retained by the City for at least three years.